SHOP POLICIES
Below are some commonly asked questions: How long will it take for
1:ORDERS
All my products are hand-made to order. I take pride in producing high-quality items; I carry out extensive testing of products, and may go through several prototypes before I achieve a product that I think is suitable for sale.
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As all my products are hand-made to order, there is a lead time of 5-7 days to create and package your items.
If there is any reason production may take longer, I will contact you on the email address you provide to inform you of any delays. If you wish to cancel a full refund will be provided.
2:SHIPPING
Once created and packaged, your order will be posted out by Royal Mail Signed For.
International Delivery for items over £20 will be sent by a Tracked Service.
Delivery should take 3-7 days, but Royal Mail postage may take up to 2 weeks.
If your items have not arrived within 21 days, please contact me to start the lost parcel process, which will end in a refund or replacement.
3:GIFT SHIPPING
Is your order a gift? Do you want it sent straight to them? If your order is a gift I will enclose a "gift receipt" which discloses everything except the cost.
I can also enclose a gift card with a brief message (150 characters).
4:RETURNS
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You have 14 days after receipt to notify me of your intent to return the products, and you have a further 14 days to post the good.
Any product you return must be in the same condition you received it and in the original packaging.
The return postage is at the cost of the purchaser, & I strongly recommend using a tracked or signed for service for any returns.​
5:PRIVACY POLICY
Due to European law changes we have updated our privacy policy - it is long winded. So in a nutshell:
Our service providers hold your information to process your payments, we hold your information to process your order & keep records for the tax man. We will not/have not/do not sell, rent, exchange or give your email address to anyone for the purpose of sending you marketing emails. See below for the full version.
A Cup Full of Quotes Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.acupfullofquotes.co.uk (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, PayPal info), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at cupfullofquotes@outlook.com or by mail using the details provided below:
10 Bradford Road, Menston, Ilkley, LDS, LS29 6AE, United Kingdom
